Terms and conditions
Below are the terms and conditions of Vibrant Pulse and that of the sites we run. Also on this page are the complaints procedures. We reserve the right to change this page without prior notice.
Complaints Procedure
We aim to provide the best service and product to our customers and in the unlikely event you are unhappy with the service you receive, you should phone us on 07977 539017 or 01395 548133 or email us to make us aware of the problem so that we may try and resolve the issue straight away.
We aim on dealing with all complaints promptly and swiftly with little or no hassle.
Definitions
We, us, our and I refer to Vibrant Pulse or any website operated by us including Daniel Smith Photography, Exmouth Online and the Exe Trail. It does not cover any website that we have built for our customers.
Privacy Statement
We use third party cookies on our sites to track visitor trends and habbits. You can opt out of this by turning cookies off via your browser. No personal data is collected via these cookies.
We are registered with ICO and comply with the Data Protection Act, in this, we are allowed to collect and hold data on you for which we may use for our own marketing purposes. We will reveal any data that we hold on you on request by you. We do not share our data with any other company without prior permission from yourself.
Terms and Conditions
All our services are covered by copyright laws, this means, without prior signed permission by us, you may not copy, edit or modify anything we produce.
In terms of website code, we do use code under the GNU license agreement which is not owned by Vibrant Pulse. All code written and developed by Vibrant Pulse minus the GNU agreement plugins is owned by Vibrant Pulse and must be agreed with us before this code is transfered elsewhere or granted access to by any third party. All code is unable to be copied or reproduced without prior agreement unless under the GNU license agreement already where this agreement applies.
We do not and can not 100% guarantee the results for a variety of factors that include technical limitations in website browsers, ISP speeds, consumer computer limitations or third parties such as Google. We do however offer a promise we will not stop working with you till the completion of the job or till you ask us to stop.
We offer 99.9% uptime of our servers, uptime means the amount of time the server is active and does not include outside issues such as ISP difficulties, computer problems or user connection issues.
24 hour support is for website hosting services only and is provided on 07977539017 which is subject to network coverage. From time to time, we may not be contactable due to network coverage or other technical difficulties. If technical difficulties arise, we aim to be contactable as quickly as possible.
The views and opinions expressed on any of the sites we build for clients are not the views and opinions of Vibrant Pulse.
We can not 100% secure any website we build against attack although steps are taken to ensure websites we build are secure. One part of this is that we do not keep passwords and only have the ability to change certain, but not all, passwords and as such, passwords are the responsibility of the client and not Vibrant Pulse.
Missed Meetings
Unless notified the day before, missed meetings will be invoiced at £25 per missed meeting.